Ransford Basics Certificate Course in Building Customer value

The impact of quality, especially in the context of Total Quality Management (TQM), can be significant and far-reaching. Here are some key impacts: 1. Customer Satisfaction High-quality products and services lead to increased customer satisfaction, loyalty, and positive word-of-mouth, which can result in repeat business and new customers. 2. Competitive Advantage  Consistently delivering high-quality products or services can differentiate an organization from its competitors, leading to a competitive advantage in the market. 3. Cost Reduction  Improving quality often leads to reduced waste, rework, and warranty costs, which can result in overall cost savings for the organization. 4. Employee Morale and Engagement  Involving employees in quality improvement efforts can lead to higher levels of morale, job satisfaction, and engagement, as employees see the impact of their work and contributions to the organization's success. 5. Efficiency and Productivity  Quality impr...