Ransford Basics Certificate Course in Building Customer value

Total Quality Management (TQM) is a management approach that aims to achieve long-term success through customer satisfaction. It involves all members of an organization in improving processes, products, services, and the culture in which they work. TQM emphasizes continuous improvement, teamwork, and customer focus. Key principles include: 1. Customer Focus Meeting customer requirements and exceeding their expectations. 2. Continuous Improvement Constantly seeking ways to improve processes, products, and services. 3. Employee Involvement  Involving all employees in the improvement process. 4. Process Approach  Managing activities and resources as processes to achieve objectives efficiently. 5. Systems Approach :  Understanding that all processes are interconnected. 6. Leadership Involvement Providing vision, direction, and support for the TQM process. 7. Evidence-Based Decision Making  Making decisions based on analysis and evaluation of data and information. 8. Supp...