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Total Quality management

Total Quality Management (TQM) is a management approach that aims to achieve long-term success through customer satisfaction. It involves all members of an organization in improving processes, products, services, and the culture in which they work. TQM emphasizes continuous improvement, teamwork, and customer focus. Key principles include:

1. Customer Focus
Meeting customer requirements and exceeding their expectations.

2. Continuous Improvement
Constantly seeking ways to improve processes, products, and services.

3. Employee Involvement
 Involving all employees in the improvement process.

4. Process Approach
 Managing activities and resources as processes to achieve objectives efficiently.

5. Systems Approach: 
Understanding that all processes are interconnected.

6. Leadership Involvement
Providing vision, direction, and support for the TQM process.

7. Evidence-Based Decision Making
 Making decisions based on analysis and evaluation of data and information.

8. Supplier Relationships
 Developing mutually beneficial relationships with suppliers.

TQM can lead to improved quality, increased efficiency, reduced costs, and greater customer satisfaction.

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Ransford Global Institute
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